Fulfillment Policy

Effective Date: May 4, 2026

This Fulfillment Policy outlines how YIRA YARKINI IT PTY LTD (ACN 675 124 651), operating as Lumixync, delivers services and handles refunds, cancellations, and customer support.

Terminology

“Client,” “You,” and “Your” refer to the customer using our website or services.

“Company,” “Lumixync,” “We,” “Us,” and “Our” refer to YIRA YARKINI IT PTY LTD.

Services & Delivery

Lumixync provides digital services including website development, branding, graphic design, SEO, software solutions, digital marketing, and related IT services.

All services are delivered electronically through email, online platforms, project management systems, live meetings, phone calls, or other agreed communication channels.

Delivery timelines may vary depending on project scope, revisions, client responsiveness, and service requirements.

Payment Terms

Payments for our services may be processed securely through approved payment processors including Stripe and other supported payment gateways.

All prices are billed in the currency agreed upon during the order or proposal process.

Refund Policy

Refund requests may be considered under the following conditions:

The purchased service has not been initiated or delivered
Lumixync is unable to fulfill the agreed service obligations
Duplicate payments were processed accidentally

Refunds are reviewed on a case-by-case basis and approved solely at the discretion of Lumixync.

Non-Refundable Situations

Refunds may not be provided if:

The client changes their mind after work has started
The client becomes unresponsive during the project
Delays are caused by missing client materials or approvals
The client approved completed work or project milestones
Services have already been substantially delivered
Dissatisfaction is based on personal preference rather than failure to deliver agreed services
Project Abandonment

If a client becomes inactive or unresponsive for more than thirty (30) consecutive days after repeated contact attempts, the project may be considered abandoned.

In such cases, Lumixync reserves the right to suspend services and deny refund requests.

Cancellation Policy

Projects or recurring services may not be canceled once work has commenced unless otherwise agreed in writing.

Administrative Fees

Approved refunds may be subject to administrative or transaction processing fees.

Chargebacks & Payment Disputes

Clients agree to contact Lumixync directly to resolve billing concerns before initiating chargebacks or payment disputes with their bank or payment provider.

Unauthorized or fraudulent chargebacks may result in service suspension or legal recovery actions.

Customer Support

For questions regarding services, payments, or fulfillment matters, please contact:

Email: support@lumixync.com
Website: https://lumixync.com

Policy Updates

Lumixync reserves the right to update or modify this Fulfillment Policy at any time without prior notice. Continued use of our services constitutes acceptance of any updated policies.